Returns and Exchanges
Polki and Pearl takes great pride in the level of quality and authenticity of our pieces. All our products go through quality control before they are shipped.
Polki and Pearl has a no returns policy. We cannot exchange any pierced jewellery (i.e. earrings, etc.) for hygienic reasons.
All sale items are final sale and no exchanges will be accepted.
All orders are quality checked to ensure nothing is sent damaged. However, due to customs and/or courier handling, items can be damaged.
If you receive a damaged product:
You must report damaged products within 2 days upon receiving them. Send us an email along with a picture and explanation. We will guide you through the return process.